We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Life Vitamins Pty Ltd (henceforth, “Life Vitamins”, “Company”, “we,” “us” or “our”) collect, use and share information about you when you use our websites, networks, applications, mobile applications, online services, and other services provided by us (“Services”) or otherwise interact with us.
WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS?
INFORMATION THAT YOU PROVIDE
- REGISTRATION AND PROFILE INFORMATION.
When you create an account or place an order we ask you for your name, email address, phone number, payment information, billing and shipping address, and at times demographic information, and other information you choose to provide. - PAYMENT INFORMATION.
When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third-party service provider that handles payments for us and will receive your payment card information. - COMMUNICATIONS.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
INFORMATION WE COLLECT WHEN YOU USE OUR SERVICE
- LOCATION INFORMATION.
When you use our Services, we receive your general location information (for example, your internet protocol (“IP”) address may indicate your more general geographic region). - DEVICE INFORMATION.
We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens. - USAGE INFORMATION.
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits. - INFORMATION WE INFER.
We may derive information or draw inferences about you based on information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences, and based on your IP address, we may infer your approximate location. - INFORMATION FROM COOKIES AND SIMILAR TECHNOLOGIES.
We and third-party partners collect information using cookies, pixel tags, or similar technologies. For example, we may us pixel tags to recognize and alert you, if you leave items in your shopping cart. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilise the features of the Service to their fullest potential. - USER FEEDBACK.
We receive information about ratings and reviews that you post when you use our Services.
INFORMATION WE RECEIVE FROM THIRD PARTIES
- INFORMATION FROM THIRD PARTY SERVICES.
If you choose to link our Services to a third-party account, we may receive information about you, including your profile information, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options. - OTHER THIRD PARTIES.
We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.
HOW DO WE USE THE INFORMATION WE COLLECT?
WE MAY USE YOUR CONTACT INFORMATION FOR THE FOLLOWING PURPOSES:
- We use your billing and shipping address to process and deliver purchases, returns, and backorders, and to help prevent fraud.
- We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
- We also use your email address to help you create, manage, and maintain an account on our Services.
WE USE OTHER INFORMATION WE COLLECT:
- To customise our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customised advertisements, content, and information; (iii) monitor and analyse the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
- To monitor and analyse trends, usage and activities, and improve our Services and product offerings;
- To provide, maintain, and improve our products and Services, including customer service;
- To record purchases that you have made through our Services;
- To allow you to post comments and communicate with us through our Services, including on our social media pages;
- To facilitate the connection of third-party services or applications, such as social networks;
- To facilitate transactions and payments;
- To protect against fraud and unauthorised transactions, including by identifying potential unauthorised users and/or hackers; and
- For compliance purposes, including enforcing our Terms Of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
HOW DO WE SHARE CUSTOMER INFORMATION?
- AFFILIATES AND SUBSIDIARIES
We may disclose your information with our affiliates and subsidiaries for any of the purposes described in this Privacy Policy. - VENDORS AND SERVICE PROVIDERS.
We may share any information we receive with vendors and service providers retained in connection with the provision of our Services. - THIRD PARTY APP INTEGRATIONS.
If you connect a third-party application to our Services, we may share information with that third party. - ANALYTICS PARTNERS
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ (opens in a new tab) and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout (opens in a new tab) - ADVERTISING PARTNERS.
We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services. - AGGREGATED OR DE-IDENTIFIED FORM.
We may make certain automatically-collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service. - AS REQUIRED BY LAW AND SIMILAR DISCLOSURES.
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services. - MERGER, SALE, OR OTHER ASSET TRANSFERS.
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected. - CONSENT.
We may also disclose your information with your permission or at your direction.
WHAT CHOICES DO I HAVE?
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage and update your information, or close your account by emailing us at info@alceze.com.
- MARKETING COMMUNICATIONS.
If you would prefer not to receive marketing emails sent by us, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account. - DO NOT TRACK.
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
CHILDREN’S PRIVACY
We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at info@alceze.com.
DATA SECURITY
We use certain safeguards that are intended to secure Personal Information that we process in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
NOTICE OF CHANGES
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
NOTICE OF FINANCIAL INCENTIVES: We offer various financial incentives from time to time. For example, we may provide discounts, coupons, or other benefits to customers who sign up to receive our marketing emails or text messages. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your email address or phone number) and commercial information (like your purchase preferences and interests or purchase history). You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you have the ability to opt-out at any time, such as by following the unsubscribe instructions in our promotional emails and text messages or contacting us at info@alceze.com. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.
DATA SUBJECT REQUESTS
You have a right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. If you wish to access or amend any Personal Information we hold about you, you may submit your request at info@alceze.com. In addition, you may have the right to withdraw any consent you previously provided to us regarding the processing of your personal information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.
You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward in a reasonable timeframe and this will not affect the lawfulness of the processing before your consent withdrawal. If you would like to exercise any of these rights, you may submit your request at info@alceze.com.
DATA RETENTION
We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
